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Frequently Asked Questions

Answering some of your hvac questions

Frequently Asked Questions

Fox HVAC is proud to be your preferred company for Heating and Air Conditioning in Burlington, Northern Mercer, and Southern Camden Counties, New Jersey. We are always available to take your call and schedule your emergency service or free installation estimate. If you have any questions, our team of experts are always able and willing to help. Before you call, take a look at our Frequently Asked Questions to see if we have provided an answer for you. If not, we would be glad to answer any and all of your questions.

My Air Conditioner is not working, what should I do?

Before you call, follow this checklist:

  1. Is the thermostat set to cool?
  2. Is the thermostat set below room temperature?
  3. Is the emergency switch in the “on” position? If so, try turning it off for 5 seconds and then switch it back on.
  4. Did you check the breaker to make sure it is not tripped?
  5. Has the filter been changed recently?

If these action points do not correct the problem, it is time to give us a call.

My Heater is not working, what should I do?

Before you call, follow this checklist:

  1. Is the thermostat set to heat?
  2. Is the thermostat set above room temperature?
  3. Is the emergency switch in the “on” position? If so, try turning it off for 5 seconds and then switch it back on.
  4. Did you check the breaker to make sure it is not tripped?
  5. Has the filter been changed recently?

If these action points do not correct the problem, it is time to give us a call.

How do Heat Pumps pertain to cooling?

Heat pumps operate as an alternative to fuel burning heating methods, offering you an energy-efficient option to warm your home during the winter months. Most winters in New Jersey are not quite harsh enough to require a secondary fuel source, like a furnace heater, however, both could work together to warm your home during the coldest days of the year. By using a heat pump you cut down on your carbon footprint and your energy bill. During the summer months, the heat pump cycles the heat out of your home, as opposed to pushing it through your home, to allow your home to cool down and stay comfortable.

What is the importance of the different stages of a Heat Pump?

The benefit to a two-stage heat pump is financial first, and environmental second. A two-stage heat pump consumes less energy because it does not work at maximum capacity at all times of day. Using less energy also translates to costing you less money by lowering your heating costs.

What is a Diamond Dealer?

Mitsubishi Electric manufacturers the best heating units available, and only allows the best companies to install these systems. Fox HVAC is one of those select few companies in the region. To qualify, we put our technicians through specialized training and hands-on experiences before they enter your home as the lead technician. Once our technicians are properly trained, they must demonstrate their commitment to excellence and evaluate their skills annually.

Mitsubishi Electric is known for the industry’s leading factory warranty (12 years) and top performance and product quality. The leading warranty is only available if you purchase your Mitsubishi Electric product from a Diamond Dealer.

Top 10 Reasons for Purchasing through an Authorized Mitsubishi Electric Diamond Contractor:
  1. Highly trained and skilled in HVAC sales, installation, and service
  2. HVAC specialists with years of experience in the industry
  3. Experts at recommending the right system for your home to maximize energy efficiency
  4. Only Diamond Contractors can offer you a 12-year factory warranty
  5. Diamond Contractors get ongoing product, maintenance, and installation training directly from Mitsubishi
  6. Diamond Contractors service all the Mitsubishi Electric products they sell and are supported from the factory
  7. Purchasing equipment from an Diamond Contractor ensures you get genuine parts when repairing or replacing a component
  8. Mitsubishi has experienced sales, service and technical personnel located in each region to quickly resolve issues on a local level for Diamond Contractors
  9. Diamond Contractors must be licensed, bonded, and insured for added peace of mind
  10. Diamond Contractors must sign a Code of Conduct agreement that focuses on providing superior customer service and support; before, during, and after your equipment purchase
What are the benefits of a ductless system?

Ductless systems help provide precise temperature control throughout your home. This type of system is ideal for additions, sunrooms, porches, or even a whole house solution allowing you to climate control specific areas. They provide great air quality, energy efficiency, hyper-heating, smart control and constant comfort in a whisper quiet environment.

What is a Package System or Rooftop Unit?

A Package System or Rooftop Unit is a heating and cooling self-contained unit that is installed on a rooftop, either in a residential or commercial application. It is much smaller than many interior heating and cooling units that may take up an entire corner of your basement or garage.

What are the benefits of a whole-house humidifier?

Dry air can cause respiratory problems and increased allergy symptoms for many people, especially in the winter. Dry air in your home may also draw moisture out of porous materials like wood, including furniture, woodwork, wood floors, pianos and other musical instruments. Doing so can actually make your home feel cooler, making you want to raise the settings on your thermostat to keep the comfort level in your home. A whole-house humidifier, which is permanently installed with your central heating and cooling systems helps to alleviate the issues associated with dry air, keeping your home energy-efficient and your family healthy.

How do Electronic Air Cleaners improve air quality?

Air Cleaners work efficiently to capture up to 99% of airborne particles in homes with forced air. This helps keep the air you breathe clean, as opposed to fraught with pollution and bacteria that can keep your family ill for the entire cold and flu season and beyond.

How do UV Lights improve air quality?

UV lights change the molecules in an air borne virus. Prevents germs, mold, mildew, and bacterial infections through the process of ultra violet sterilization. This process keeps the air you breathe as clean as the home you keep, if not cleaner.

What is Air Filtration?

It is the process of filtering the air that passes through the heating and/or air conditioning system. This process helps to clean the air, making it healthier to breathe. It is similar to water filtration, except not quite as tangible.

What are the benefits of Air Filtration?

Benefits include cleaner indoor air, less allergens, less dirt and mold allowing you to breathe cleaner air. Overall, the process makes your air healthier to breathe and keeps your entire household healthier in the process.

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